Banner Health’s “Text the CEO” for patients to give direct feedback to executives started as a pilot in 2021 and has expanded to 125 locations, says Amy Adashek-Pinn, senior digital product manager.
Patient financial platform Cedar has launched Kora, an AI voice agent that is projected to automate 30% of inbound billing calls by year-end. The platform is trained on Cedar’s pre-existing billing data so that Kora is able to intelligently answer billing questions beyond traditional interactive voice response, Cedar said. It can explain charges, identify payment […]
The California Department of Managed Health Care (DMHC) has levied a fine totaling about $819,150 to Oakland-based Kaiser Permanente for alleged delays in handling complaints from health plan members.
The Cleveland Clinic will be furthering its artificial intelligence ambitions by deploying generative AI tools meant to make medical coding more accurate and efficient. In partnering with generative AI outfit AKASA, Cleveland Clinic will be implementing a number of AI-powered technologies during the mid-revenue cycle – the phase between patient care and billing, where documentation […]
The rule is a call to action to strengthen cybersecurity protections, says Ferdinand Hamada, managing director of the healthcare, pharma and life sciences sector at MorganFranklin Cyber.